RIGHT WITHDRAWALS

(REFERS TO SALES AGREEMENTS CONCLUDED SINCE DECEMBER 25, 2014)

1. Consumer, who concluded a distance contract, may within 14 days calendar days to withdraw from it without giving any reason and without incur costs, with the exception of the costs specified in point 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal from the contract may be composed, for example:

1. writing to the address: ul. Henryka Pobożnego 4b, 67-410 Sława;

2. w in electronic form via e-mail to address: biuro@gama-sklep.pl;

2. Sample withdrawal form included is in Annex 2 to the Act on Consumer Rights. The consumer can use the form template, however, it is not mandatory.

3. Running the withdrawal period begins:

3. for the contract under which the Seller issues the Product while being obliged to transfer its ownership (e.g. contract Sale) - from taking possession of the Product by the consumer or a third party other than the carrier indicated by him, and in the case of a contract that: (1) covers multiple Products that are delivered separately, in batches or in parts - from receipt possession of the last Product, batch or part, or (2) consists in regular delivery of Products for a specified period of time – from taking possession of the first of the Products;

4. for other contracts - from the date of conclusion of the contract.

4. W in the event of withdrawal from a distance contract, the contract is considered not included.

5. Seller is obliged to immediately, not later than within 14 days calendar days from the date of receipt of the consumer's statement about withdrawal from the contract, return to the consumer all payments made payment by him, excluding the costs delivery of the Product, if the Product has been delivered to the Customer i received by him and the advance paid. The seller makes return the payment using the same payment method, used by the consumer, unless the consumer has expressly agreed in a different way of return, which does not involve any for him costs. If the Seller has not offered to collect it himself The product from the consumer may withhold the refund received from the consumer until receipt of the Product back or delivery by the consumer of proof of its return, w whichever comes first. W in the event of withdrawal from the contract of furniture assembled on a special basis the customer's request, the assembly amount and the advance payment are non-refundable.

6. Consumer is obliged to immediately, not later than within 14 days calendar days from the date on which he withdrew from the contract, return Seller's product or hand it over to a person authorized by the Seller for collection, unless the Seller proposed that himself will pick up the Product. To meet the deadline, it is enough to send back the Product before its expiry. The consumer may return the Product to the following address: ul. Henryka Pobożnego 4b, 67-410 Sława.

7. Consumer is responsible for the reduction in the value of the Product being the result of using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product.

8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:

5. W in the event of withdrawal from the contract by the Service Recipient, after delivery of the product to the Customer, the Seller is not obliged to reimburse the shipping costs incurred by the Service Recipient.

6. Consumer bears the direct cost of returning the Product.

7. W in the case of a Product which is a service, the performance of which - on express request of the consumer - started before the expiration the deadline to withdraw from the contract, the consumer who exercises the right withdraw from the contract after submitting such a request, has obligation to pay for services rendered to date withdrawal from the contract. The payment amount is calculated in proportion to the scope of the benefit provided, z taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for the calculation of this amount is the market value of the benefit provided.

9. Right there is no right to withdraw from a distance contract to the consumer in relation to contracts:

8. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer who has been informed before commencement of the performance that after the performance of the performance by The seller will lose the right to withdraw from the contract; (2) at which price or salary depends on fluctuations in the financial market, over over which the Seller has no control and which may occur before the deadline to withdraw from the contract; (3) in which the subject of the service is a non-prefabricated Product, manufactured to the specifications of the consumer or serving satisfying his individualized needs (this applies to v in particular orders for kitchen furniture, upholstered furniture, tables, chairs and furniture forms and tabletops to size); (4) v whose subject of the service are Products that after upon delivery, due to their nature, remain inseparable from other things; (5) in which the consumer explicitly demanded that the Seller come to him for urgent repair or maintenance; if The Seller additionally provides services other than those provided performance the consumer has requested or delivers Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products;

PROVISIONS CONCERNING ENTREPRENEURS

1. This point of the Regulations and the provisions contained therein apply only Customers and Service Recipients who are not consumers.

2. Sellers has the right to withdraw from the Sales Agreement concluded with A non-consumer customer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not result in the Customer's fault who is not a consumer, any claims against Sellers.

3. W In the case of Customers who are not consumers, the Seller has the right limit the available payment methods, including to require prepayment in whole or in part, regardless of the method of payment chosen by the Customer and the fact of concluding the Agreement Sales.

4. Z when the Seller releases the Product to the carrier, they pass to the Customer who is not a consumer, benefits and related burdens with the Product and the risk of accidental loss or Product damage. In this case, the seller does not bear liability for loss, shortage or damage to the Product arising from its acceptance for transport until its delivery to the Customer and for delay in shipment.

5. W if the Product is sent to the Customer via a carrier A customer who is not a consumer is obliged to examine the parcel at the time and in the manner customary for consignments of this type. If determines that there has been a loss or damage during transport Product, he is obliged to perform all necessary actions to determine the liability of the carrier.

6. joke. 558 § 1 of the Civil Code, the Seller's liability z under the warranty for the Product to the Customer who is not a consumer is disabled.

7. W In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with with immediate effect and without giving reasons by sending a relevant statement to the Service Recipient.

8. Responsibility Service Providers/Sellers in relation to the Service Recipient/Customer no being a consumer, regardless of its legal basis, is limited - both as part of a single claim as well for all claims in total - up to the amount of the price paid and delivery costs under the Sales Agreement, but not more than up to one thousand zlotys. The Service Provider/Seller bears liability towards the Service Recipient/Customer who is not consumer only for typical damages foreseeable at the time of conclusion contract and is not liable for lost profits in relation to the Service Recipient / Customer who is not a consumer.

9. Any disputes arising between the Seller/Service Provider and Customer/Service Recipient who is not a consumer are subject to to the court having jurisdiction over the seat of the Seller/Service Provider.

COMPLAINT PRODUCT

1. Base and the scope of the Seller's liability towards the Customer, if the sold Product has a physical or legal defect (warranty). defined by generally applicable laws, in in particular in the Civil Code (in particular in Articles 556-576 of the Civil Code).

2. Seller is obliged to deliver the Product to the Customer without defects. Detailed information on the Seller's liability for defects Product and Customer entitlements are specified on the page Online Store in the "Returns and complaints" tab.

3.< /font> Complaint may be submitted by the Customer, for example:

1. writing to the address: ul. Henryka Pobożnego 4b, 67-410 Sława;

2. w in electronic form via e-mail to address: biuro@gama-sklep.pl;

3. for using the complaint form available in the customer account menu

4.< font face="Encode Sans, sans-serif"> Recommended application and delivery by the Customer in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in in particular, the type and date of the defect; (2) requests how to bring the Product into compliance with the Sales Agreement or statements on price reduction or withdrawal from the Sales Agreement; (3) contact details of the complainant - this will facilitate i will speed up the consideration of the complaint by the Seller; and (4) providing clear photos showing the damage of the product sent to the Seller's e-mail address. requirements given in the previous sentence are in the form of recommendations only and not affect the effectiveness of complaints filed with omission recommended description of the complaint and are not a guarantee of a positive one consideration of the complaint application.

5. Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If The customer who is a consumer has requested a replacement or removal of the item defects or made a price reduction statement specifying the amount by which the price is to be reduced and the Seller does not responded to this request within 14 days calendar days, it is considered that the request was justified.

6. Customer, who exercises the powers under the warranty, is obliged deliver the defective Product to the following address: ul. Henryka Pobożnego 4b, 67-410 Fame. In the case of a Customer who is a consumer, the cost delivery of the Product is borne by the Seller, in the case of the Customer non-consumer, the cost of delivery is borne by the Customer. If due to the type of Product or the method of its installation delivery of the Product by the Customer would be excessively difficult, The Customer is obliged to make the Product available to the Seller at the place in where the Product is located.